Master the Leader in You
Principle-centered Leadership Certification Program
Leadership Essentials: Public Speaking
A great presenter (new or experienced) has two notable qualities: appropriate skills and personal confidence. In this two-day workshop, you will master the skills that will make you a better speaker and presenter. speak under pressure, thinking on your feet, and be able to quickly organize your thoughts and ideas, and then being able to convey them meaningfully to your audience to modify their attitudes or behavior. It applies to formal speeches as well as everyday business situations.
Leadership Essentials: Persuading and Influencing Results
When we talk about influence and persuasion, we often think about marketing and sales. However, we influence in many ways and with great frequency. If you want a raise, sometimes you need to persuade your boss. If you want to convince your team to adopt a change, help your staff make choices, or choose the best place for lunch, there is often influencing taking place. Effective leaders understand how powerful an opportunity can be when they can tap into the intelligence, wisdom, and innovation present in their workforce. This two-day workshop will participants how to use conversational leadership to provide the space and infrastructure for knowledge sharing to take place; for employees, stakeholders, and the community to be involved in discussing big, important questions; and to generate solutions that people within the organization can take action on.
Leadership Essentials: Change Management: How to Get Others on Board
In the work environment, change management practices are essential for navigating the big, inevitable inflection points: when new leadership emerges, internal culture shifts, or leading a community in a new direction. This powerful two-day workshop marries the 26 research-based competencies of Emotional Intelligence with John Kotter’s pioneering eight-step process for leading any group through needed changes. Participants will also gain a powerful framework for influencing change in their own teams, no matter how big or small, by reading and unpacking the New York Times bestseller Our Iceberg Is Melting.
Leadership Essentials: Negotiating for Results
Negotiating is about resolving differences. People who can master the process of negotiation find they can save time and money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in their communities when they understand how to negotiate well. Negotiating is a fundamental fact of life. Whether you are working on a project or fulfilling support duties, this workshop will provide you with a basic comfort level to negotiate in any situation. This interactive workshop includes techniques to promote effective communication and gives you techniques for turning face-to-face confrontation into side-by-side problem solving.
Talent Management: Hiring for Success
Interviewing sounds easy enough: you arrange for a conversation between you and potential candidates, and then select the best person for a particular position. But what if you could refine the process in such a way that you were confident that you are selecting the right person? How do you separate the good from the great, when they have similar work experience and strengths to offer? This two-day workshop will give you the skills and tools to hire successful candidates.
Talent Management: Onboarding for Employee Retention and Success
Did you know that most employees decide to leave a job within their first 18 months with an organization? When an employee does leave, it usually costs about three times their salary to replace them. You can greatly increase the likelihood that a new employee will stay with you by implementing a well-designed onboarding program that will guide the employee through their first months with the company. This two-day workshop will explore the benefits of onboarding, show you how to design an onboarding framework, give you ways to customize the program for different audiences (including managers and executives), and demonstrate how to measure results from the program.
Talent Management: Intro to Team Building
The questions ever first-time or inexperienced manager has asked him/herself is, “How do I build a better team?”, “How will I keep the team enthusiastic and motivated to do its best?”, and “What will it take for us to work well together?”. With teams at the core of corporate strategy, your success as a new leader of the organization can often depend on how well you and other team members operate together, and your Emotional Intelligence is the secret sauce. This one-day course will help you understand why research shows that top performers focus their time and attention on Building Trust, Fostering Bonds, improving Communication and honing other Interpersonal Skills. They understand that these are the essential skills needed to cultivate high performing teams, catalyze change, and managing conflict.
Talent Management: Employee Performance Management
Inspiring someone to be their best is no easy task. Just how do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This one-day workshop teaches people-leaders how to coach employees in setting goals, inspiring performance and providing a system of accountability for productivity and on-going growth.
Talent Management: Delegating
Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops employee skills. Delegating prepares employees who work for you to be able to handle your responsibilities and simultaneously allows you to advance to other career opportunities within your organization. Delegation is often one of the hardest skills for a manager to master. However, the skill can be learned. This one-day workshop will explore many of the facets of delegation, including when to delegate and to whom to delegate. We will also go through the delegation process step by step and learn about techniques to overcome problems.
Talent Management: Conducting Effective Performance Reviews
Performance reviews are an essential component of employee development. The performance review meeting is an important aspect of career planning, and the outcomes of the meeting should be known to the employee and supervisor before the meeting actually takes place. Remember what the German philosopher Goethe said: “Treat people as if they were what they ought to be and you help them become what they are capable of being.” In this one-day session, participants will learn how to meet company objectives through employee set goals and objectives. Supervisors will also learn how to conduct performance appraisals, including giving feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop.
Teaming: Being a Productive Team Member: 7-Skills for Success
There have been a number of studies that identify the key skills that workers need to be successful. Various studies call them different things – critical employability skills, soft skills, or transferrable skills. Regardless of the name these skills are critical for workplace success. Seven of the most commonly identified skills are: Being a Productive Team Member, Flexibility, Problem Solving, Resourcefulness, Giving and Receiving Feedback, Self-Confidence, Creative Thinking and Emotional Intelligence. Many of us possess one or more of these attributes already and perhaps all of them. Luckily these skills can be improved upon through training. This one-day course looks to take you from where you are now to a new level of understanding for the key skills that will help to make you successful at work.
Teaming: Working Together and Navigating Team Dynamics
Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations. In this one-day session, participants will analyze how their relationships with colleagues, direct reports and others in the organization impact individual and organizational success. They will learn to value different personality types and work styles and become acutely attuned to build rapport and earn the trust of people at all levels and all departments of the organization. This session will also help to shift participants’ perception about making mistakes and ask for help from others who might have more experience, knowledge or ability. The goal is to use the day’s learnings to discover ways to come together as a unit and inspire enthusiastic action while improving collaboration across teams and divisions.
Teaming: Celebrating Diversity in the Workplace
More than ever, a workplace is a diverse collection of individuals proud of who they are. One of the challenges for workplace leaders is how to help these diverse individuals work as a team. This one-day workshop will examine the relationship between diversity, inclusion and Emotional Intelligence. Since biases, prejudices, and discrimination are rooted in fear and serve as an outward representation of one’s own insecurities, this course will help participants safely identify and confront the beliefs and conscious and subconscious behaviors that promote divisiveness and intolerance.
Conflict Management: Getting Along in the Workplace
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Conflict and disagreements are not the problem. Challenges arise when two or more people cannot work through the issue. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This one-day course will help participants develop the Emotional Intelligence competencies of Self-Awareness, Behavior Control, Intentionality and Communication as strategies for resolving conflict successfully and producing a win-win outcome.
Conflict Management: Dealing with Difficult People
Success in dealing with conflict comes from understanding how we behave, as well as how we can influence others. If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. In this one-day workshop, you will learn how to turn difficult situations into opportunities for growth. This course will provide students with skills to handle controversial and heated issues head-on, catch problems early and resolve disagreements candidly and respectfully.
Communication: Results Through Active Listening
Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. While it may seem like common sense to point out that listening skills are important in the workplace, many leaders do not make enough of an effort to use their active listening skills, thereby creating serious disconnects in the workplace that can negatively impact employee engagement and leave leaders struggling to connect and utilize influencing strategies effectively. This one-day workshop will help participants develop and practice their active listening skills, including presence, listening to what others are saying, processing the information, empathizing and responding to it in order to clarify and elicit more information. We will also explore and learn how to mitigate the effects of modern-day barriers to active listening such as multitasking, technology, mental chatter, and fear.
Communication: Advanced Communication Skills
Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Communication is about human connection. A primary goal of this workshop is to help participants understand the impact that their communication skills have on other people. Participants will discover how they manage communication under pressure, face difficult situations, and relate to others. By the end of this one-day session, participants will be able to pinpoint which of their communication habits are most effective and ineffective and they will know how to be Intentional, Direct and use other Interpersonal skills (EI competencies) to fine tune their communication skills and ability to build rapport in their personal and professional lives.
Communication: How to Communicate with Authority and Have a Positive Impact
Organizations are in desperate need of assertive leaders who are self-assured and unthreatened by the people around them. These types of leaders also tend to be better problem solvers, more respectful of differences, fair in their management practices. In this one-day workshop, you will discover some techniques that can dramatically change how you feel about yourself, and how you approach the world to get the things that you want. You will learn how to value yourself and your rights; acknowledge what you want and express it confidently; and deal with difficult situations, criticism, confrontation, and negativity effectively and positively. You will leave the session with proven techniques to help you establish boundaries, say “no” and feel empowered about making decisions that are best for you.
Communication: Intergenerational Relationships
There are currently five generations in the workforce. Only a few short years ago employers who were expecting to be faced with mass retirements are now looking at accommodating workers who cannot afford to retire or are simply healthy and happy enough they’d like to stay at work. This course uses the Strauss-Howe Generational Theory to examine whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. Participants will learn how to leverage differences, build rapport, improve communication and overcome other issues that may arise from the generation gap.
Communication: Managing Difficult Conversations
We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will provide a framework for managing difficult conversations and teach the Emotional Intelligence Competencies of Empathy, Situational Awareness, Communication and Interpersonal Effectiveness as tools to get the best results possible out of them.
Culture: Fire Up Creativity in the Workplace
Creativity can be defined as the use of imagination or original ideas to create something; inventiveness or a composition which is both new and valuable. How do we tap into our creativity when corporations and organizations require or expect it? Creativity is a skill. It can be learned. Workplace employers and the workplace environment can assist and promote the creative corporate culture. Creative thinking in the workplace is in demand. We live in a competitive society and creativity improves productivity, teamwork, and innovation. Organizations receive many benefits when a creative corporate culture is implemented. In this one-day session, participants will learn several techniques that once learned can assist workplace personnel to increase their creativity and innovation.
Culture: Strategic Planning
If you and the people who work with you don’t understand where the company is going, they may all develop their own priorities and actually prevent you from getting where you need to be. Part of getting everyone on board is creating a strategic plan complete with the organization’s values, vision, and mission. Then, there’s the challenge of bringing these principles to life in a meaningful way that people can relate to. This two-day course will help to ensure that everyone, especially members of your senior leadership team is on the same page, aligned and thinking strategically to gain a competitive advantage for your organization. Participants will explore proven business theories and strategic tools through hands-on exercises, interactive lectures, and dynamic discussions.
Culture: Culture of Accountability
Organizations who promote accountability are more successful and more productive. In this one-day workshop, you will learn about what accountability is, how to promote it in your organization, and how to become more accountable to yourself and others.
Culture: Problem Solving
We make decisions and solve problems continually. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. You may know someone who has a hard time making decisions about what to eat, never mind the internal wrestling they go through in order to take on major decisions at work. Likewise, we’ve probably all looked at a solution to something and said, “I could have thought of that.” The key to finding creative solutions is not just creativity, although that will certainly help. The answer rests in our ability to identify options, research them, and then put things together in a way that works. Having a process to work through can take the anxiety out of problem solving and make decisions easier. That’s what this two-day workshop is all about.
Culture: Critical Elements of Customer Service
While many companies promise to deliver an incredible customer experience, some are better at supplying this than others. This two-day course is designed around six critical elements of customer service that, when a company truly embraces them, bring customers back to experience service that outdoes the competition.
Effective Operations: The Art of Facilitating Meetings
Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This one-day workshop will be concerned with small working meetings; with groups that have a job to do requiring the energy, commitment, and talents of those who participate. Members of such a group want to get some kind of result out of their time together: solving problems, brainstorming, or simply sharing information. At its best, such a group knows what it is about, and knows and utilizes the strengths of individual members.
Effective Operations: Principled-Leadership: Business Ethics and the Principled Leader
What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This one-day workshop will focus on what it means to be a Principled Leader and how to use the Emotional Intelligence competencies of Integrity and Personal Power as the bases for defining personal values and business ethics. Participants will create a personal ethical framework to make solving both moral and ethical dilemmas.
Effective Operations: Bullying in the Workplace
Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent. This is, in part, because bullying can be hard to identify and address. People wonder, what does bullying look like? How can we discourage it in our workplace? What can I do to protect my staff and co-workers? All of these questions (and more!) will be answered in this one-day workshop.
Effective Operations: Workplace Harassment
Between 2010 and 2015, employers paid out $698.7 million to employees alleging harassment (through the U.S. Employment Equity Opportunity Commission’s administrative enforcement pre-litigation process.) The largest sexual harassment jury award totaled $168 million in 2012. But financial repercussions are not the only reason why workplaces need to be proactive when it comes to preventing harassment. This type of behavior has harmful effects on the victims such as health and self-esteem problems, as well as negative impacts on the workplaces where it occurs, including decreased productivity and increased absenteeism. But how do you prevent harassment from occurring? What sorts of policies should be in place? What should managers do to protect their employees? And if a complaint is filed, what will we do? All of these questions (and more!) will be answered in this two-day workshop.
Effective Operations: Beyond Workplace Politics
Workplace politics encompasses the power and authority processes and behaviors that are at work in a particular workplace. It is how the links between people in the workplace work. There is workplace politics at play in every organization! This one-day course will explore the social and emotional competencies and their role in working beyond workplace politics!
Balancing Life: Time Management
Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. We often think that there isn’t enough time in the day to get everything accomplished. We also deal with a constant barrage of technology, people, and tasks that can contribute to that disorganization. Many people find that they flit from one task to another, trying to get everything done. As a result, stress ensues, our life feels unmanageable and our health and relationships suffer. In this one-day workshop, participants will use a fun time study activity (i.e., Losing Your Marbles) to carefully examine how they currently allocate and invest their time across the spectrum of their personal and professional life. Participants will learn how to make the most of time by getting a grip on commitments, workflow, incorporating time management strategies and tools effectively, delegating commitments, and allocating adequate time for self-care, health and rest.
Balancing Life: Stress Management
Workers at all levels feel stressed out, insecure, and misunderstood. Many people feel the demands of the workplace, combined with the demands of home, have become too much to handle. This highly interactive, one-day workshop creates an opportunity for participants to examine and shift their beliefs about what defines success as well as the hidden and overt pressure to attain material possessions and social status – all of which are linked to stress. We will also discuss the pressure and strain of health and family related matters on your work performance, productivity and well-being. The balance of day is dedicated to learning how to make necessary changes including making self-care a lifestyle and discovering general and specific stress management strategies that can be used every day.
Balancing Life: Creating a Workplace Wellness Program
Whether you are creating a workplace wellness program from scratch, or enhancing what you already have, you’re already on the right track! With increasing costs of healthcare, a shrinking workforce, and aging workers, a savvy workplace understands the value in supporting workers to improve their conditioning and to live a fitter lifestyle. This two-day course includes all aspects of designing or upgrading a program, from concept through implementation, to review.